Mission Statement

• Provide a contact point for all users of OneSAF to direct questions and report problems regarding supported software
• Resolve any issues and assist the OneSAF user to maximize their use of OneSAF software
• Help customers define requirments for operational employment of OneSAF
• Respond to customer requests for technical support for operator, administrator, and developer levels
• Answer specific OneSAF questions
• Provide a knowledge base for customers to obtain documentation and downloads
• Process user feedback in order to enhance military training applicability in future versions and releases

Support Structure

Types of Help Desk Support

3-Tier Support System

• Tier 1: Level 1* & 2* (Critical) Response within 4 hours
• Tier 2: Level 3* (Priority) Response within 24 hours
• Tier 3: Level 4* & 5* (Routine) Response within 48 hours

Software Distribution Task Order Team Members

Current members and their areas of responsibilities follow: